| Orlando,
FL – January 2012 / Hospitality 1ST / HR Academy, the American
Hotel & Lodging Educational Institute’s master licensee in the
Republic of Korea, has certified all of its staff members as Certified
Guest Service Professionals (CGSP) after completing the Guest
Service Gold training program. They have also become the first EI licensee
to be designated as a Certified
Guest Service Partner. HR Academy serves the hospitality industry by
providing education and training programs to many hotels and resorts in
Korea.
“CGSP
training was such an overwhelming experience for all of HR Academy’s staff.
There aren’t many customer service related programs out there that can
motivate you, and at the same time, tell you exactly how to achieve guest
satisfaction,” said Jade Hwang, HR Academy dean.
Hwang
stated that HR Academy has started introducing this program to many hotels
and resorts as well as colleges in Korea. Some of them have already finished
the training, while others are currently getting training. She noted that
the feedback from the most recent CGSP training, which was for Ramada Hotel
employees, was extremely positive.
“HR
Academy truly believes that this program will bring out a service-oriented
mind from each and every employee and transform the property,” said Hwang.
“We are very excited to be a small part of this transformation!”
For
more information on Guest Service Gold and its related individual and property-level
certifications, visit www.ahlei.org/guestservicegold.
|
About
the American Hotel & Lodging Educational Institute
Established
in 1953 as a nonprofit educational foundation of the American
Hotel & Lodging Association, the Educational
Institute’s mission is to support AH&LA by becoming the preferred
provider to the lodging industry, hospitality schools, and related hospitality
industries both domestically and internationally by developing and providing
quality resources to train, educate, and certify hospitality professionals.
Visit www.ahlei.org.
Media
Contact:
American
Hotel & Lodging Educational Institute
Elizabeth
Johnson
Senior
Marketing Manager
517-318-2359
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